Someone is watching this so you don't have to.
The system is not "done" at go-live.
Most AI failures happen after the project is delivered, when the system quietly stops being used or breaks. This retainer is what keeps the system working. It includes a monthly report and a quarterly business review, genuinely tangible artifacts, not an abstract subscription.
Monitoring, maintenance, and improvement.
- •Monitoring: We watch the system for failures and edge cases.
- •Maintenance: We update APIs and underlying models as technology changes.
- •Incremental Improvement: We refine the system based on ongoing operational data.
- •Monthly Report: A tangible document tracking agreed success measures established during the Design phase, such as operational efficiency, quality, or business outcomes relevant to your engagement.
- •Quarterly Business Review: A strategic session to identify the next bottleneck to solve.
The next problem gets solved.
Once trust is established and the system is running smoothly, we loop back to Phase 1 (Diagnose) to solve the next operational bottleneck inside the same trusted relationship.
Common questions
What exactly do we get each month?
A performance report, system maintenance, and access to our team for operational adjustments.
What happens if something breaks?
We fix it. That is the core purpose of this retainer.
Can we cancel, and what does that look like?
Yes. We provide you with the plain-language runbook so you understand exactly how the system operates, ensuring you are not locked in.